From A Technical Writer's Diary
This day as I leave a long phase of my career journey to begin a new one, I lend voice to my thoughts which are flowing in passionately as a stream meets the river. I remember the exciting moments at the beginning of my career at ST. My team was a small one then. Designers opted to come to us mostly as they needed support in getting the document quickly. We managed what they could not. It was their choice to come to us or not. What a difference has it been since then! Neatly managed templates, a ticket tracking mechanism for documentation service, documentation repository, tool related support, document reviews, implementing feedback from customer surveys, single sourcing, documentation templates, standardization, and web pages for documentation support have contributed to this change. From a choice, the documentation has become a mandatory requirement to comply with. What I will most remember - The interaction with design people, their ea...